These policies outline how Genevieve Topalov manages personal information, provides clinical services and works with clients to ensure a professional, respectful and transparent experience.
By accessing this website, making an appointment or engaging a service, you acknowledge and agree to the relevant policies outlined below.
Last updated: November 2026
Genevieve Topalov is committed to protecting the privacy, confidentiality and security of personal and health information.
As a Dermal Clinician and Lymphoedema Practitioner providing specialised assessment and management services, Genevieve recognises the sensitive nature of the information entrusted to her by clients.
This Privacy Policy outlines how personal information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy legislation.
By engaging services or providing personal information, you acknowledge that you have read and understood this policy.
To provide safe, appropriate and personalised clinical services, the following information may be collected:
Personal information
Health and clinical information
Website and administrative information
When accessing the website or making an enquiry, certain information may also be collected, including IP addresses, browser information, website usage data and information submitted through website enquiry or booking forms.
Payment information is processed through the relevant third-party payment provider. Full credit card details are not intentionally collected or stored by Genevieve.
Personal information may be collected through:
Where possible, information is collected directly from the individual concerned.
Personal and health information is collected to support the provision of professional clinical services and the ongoing management of client care.
Information may be used to:
Health information will not be used for unrelated purposes without appropriate consent or another lawful basis.
Clinical photographs may be requested as part of the pre-assessment process to assist with visual assessment, documentation and monitoring.
Photographs are treated as confidential clinical information and form part of the individual's clinical record.
Photographs will not be used for marketing, educational presentations, publications, social media or other promotional purposes without separate, informed consent.
Providing consent for clinical photography does not constitute consent for the use of photographs outside the provision of clinical services.
Personal and health information will be treated confidentially and will only be disclosed where necessary for the provision of services, with appropriate consent, or where disclosure is otherwise authorised or required by law.
This may include disclosure to:
Where information is shared with another healthcare professional, reasonable steps will be taken to ensure that only relevant information is disclosed.
The practice uses third-party providers to support website functionality, appointment management, telehealth consultations, payment processing and administration.
These providers may include online booking platforms, secure payment gateways, website hosting services, video conferencing providers and website analytics or security services.
These providers may collect or process limited personal information as required to perform their services.
Where third-party providers store or process information outside Australia, appropriate steps will be taken to address applicable privacy obligations.
Clients should be aware that third-party websites and platforms may operate under their own privacy policies and terms of service.
Reasonable steps are taken to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically or in other secure formats and access is restricted to authorised individuals who require the information for legitimate business or clinical purposes.
Clinical records are retained in accordance with applicable legal, professional and record-keeping requirements.
When information is no longer required and there is no legal obligation to retain it, reasonable steps will be taken to securely destroy or de-identify the information.
Individuals have the right to request access to personal and health information held about them and to request correction of information that is inaccurate, incomplete or out of date.
Requests can be made by contacting:
Email: hello@genevievetopalov.com.au
Requests will be managed in accordance with applicable privacy legislation. Reasonable steps will be taken to respond within an appropriate timeframe.
In certain circumstances, access may be restricted where permitted by law.
If you have concerns about how your personal or health information has been collected, used, stored or disclosed, you are encouraged to contact Genevieve directly.
All privacy complaints will be acknowledged, investigated and addressed in a timely and confidential manner.
If your concerns are not satisfactorily resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
This website may use cookies and similar technologies to improve website functionality, understand visitor engagement and enhance the user experience.
Third-party services, including website security and analytics providers, may also collect limited technical information when you access the website.
You can manage or disable cookies through your browser settings. However, doing so may affect certain website functions.
This Privacy Policy may be updated periodically to reflect changes in business operations, services, technology or applicable legislation.
The current version will be made available on this website.
For privacy-related enquiries, please contact hello@genevievetopalov.com.au.
These Terms of Service apply to all services provided by Genevieve Topalov through the website and associated clinical services.
By booking an appointment or engaging a service, clients agree to these terms.
The services are provided by Genevieve Topalov, a qualified Dermal Clinician and accredited Lymphoedema Practitioner, specialising in skin, lymphatic and adipose health.
These terms are intended to establish clear expectations regarding appointments, clinical services, payment and client responsibilities.
Services currently offered include:
Lipoedema and Lymphoedema Assessment
A comprehensive clinical assessment incorporating a pre-assessment questionnaire, clinical photography and a telehealth video consultation.
The assessment is intended to assist with understanding an individual's presentation, identifying relevant clinical considerations and developing an appropriate, personalised management plan.
Ongoing Review Consultations
Follow-up consultations provide an opportunity to review clinical progress, discuss management strategies, address concerns and adjust recommendations where appropriate.
Additional services, educational programs and professional development offerings may be introduced periodically.
Current service fees are:
All fees are quoted in Australian dollars (AUD).
Fees are subject to change. The applicable fee will be confirmed at the time of booking.
The services are not currently eligible for Medicare rebates or private health insurance rebates.
Concessional rates are not routinely available. Individuals experiencing financial hardship, and eligible Department of Veterans' Affairs (DVA) clients, are encouraged to make contact to discuss their circumstances.
Appointments are booked through the online booking system.
By making a booking, clients agree to provide accurate contact information and any relevant details required to facilitate the consultation.
Appointment confirmation and relevant pre-assessment information will be provided following booking.
Clients are responsible for reviewing appointment details and ensuring that they are available at the scheduled time.
For initial assessments, clients will receive a Pre-Assessment Checklist following their booking.
This may include:
Completion of the pre-assessment requirements is important to ensure the consultation can be conducted effectively and that sufficient information is available to support clinical decision-making.
Where essential information is incomplete or unavailable, the assessment may need to be postponed or supplemented with additional information.
Clients are responsible for ensuring that all information supplied is accurate and complete to the best of their knowledge.
All consultations are currently provided via telehealth video conferencing.
Clients are responsible for ensuring they have:
Clients may have a support person, carer or family member present during the consultation if desired.
Telehealth is a convenient and effective means of providing specialised assessment and management advice. However, it has limitations compared with an in-person physical examination.
Certain clinical findings cannot be fully assessed remotely. Where additional examination, investigation or medical review is required, clients may be advised to seek an in-person assessment or referral to another healthcare professional.
Genevieve reserves the right to recommend an alternative assessment pathway where telehealth is not clinically appropriate.
Clinical assessments are based on the information provided by the client, pre-assessment documentation, clinical photographs and findings obtained during the consultation.
Where appropriate, a clinical impression or diagnosis may be established.
However, not all conditions can be definitively diagnosed through telehealth alone. Further investigations, medical assessment or collaborative care may be recommended where the presentation is unclear or additional information is required.
Clinical recommendations are individualised and should be considered in the context of the client's broader healthcare needs.
The services do not replace medical care, emergency services or the ongoing management provided by a treating medical practitioner.
Clients are encouraged to maintain appropriate relationships with their GP and other treating healthcare professionals.
Payment is processed through Stripe using a secure payment link.
Following the appointment, an invoice will be issued with instructions for secure payment.
Payment is required before the corresponding appointment summary or clinical report is released.
Clients are responsible for ensuring payment is made within the timeframe specified on their invoice.
Any payment difficulties should be communicated promptly.
Genevieve understands that circumstances can change and appreciates as much notice as possible when an appointment needs to be altered.
Clients who need to cancel or reschedule should provide notice by contacting hello@genevievetopalov.com.au or using the relevant booking platform.
The following cancellation arrangements apply:
Where exceptional circumstances arise, cancellation fees may be waived at the discretion of Genevieve.
If an appointment needs to be cancelled or rescheduled by the clinician, clients will be offered an alternative appointment or an appropriate refund where applicable.
Nothing in this section limits any rights a client may have under Australian Consumer Law.
To support a safe and effective clinical experience, clients agree to:
Clients are encouraged to ask questions and seek clarification whenever they are uncertain about an assessment finding or management recommendation.
Where included in the service, a written assessment summary or clinical report will be prepared following the consultation.
Reports are intended to document relevant assessment findings, clinical impressions and personalised management recommendations.
Reports may be shared with other treating healthcare professionals at the client's request or where otherwise permitted by law.
Clients are responsible for ensuring that any information supplied to other healthcare professionals is accurate and current.
Referrals are welcomed but are not a prerequisite for accessing the service.
Where appropriate, the clinician may recommend further investigation, medical review or referral to another healthcare professional.
This may include collaboration with general practitioners, specialists, physiotherapists, lymphoedema practitioners or other relevant healthcare providers.
The intention is to support coordinated care and ensure that clients receive appropriate management beyond the scope of the services provided.
Every individual presents with different clinical considerations, health circumstances and treatment needs.
While services are designed to provide evidence-informed assessment and personalised management strategies, specific clinical outcomes cannot be guaranteed.
Recommendations are intended to support improved understanding, symptom management and quality of life, recognising that individual responses and progress will vary.
The services provided are not intended for emergency medical assessment or treatment.
Telehealth consultations are not a substitute for urgent medical attention.
If you experience an acute or concerning change in your health, seek immediate medical advice through your GP, local emergency department or emergency services.
In Australia, call 000 in an emergency.
All website content, written resources, assessment materials, educational content, clinical documentation and associated intellectual property remain the property of Genevieve Topalov unless otherwise stated.
Materials provided to clients are intended for their personal use in managing their health and wellbeing.
They must not be reproduced, distributed, published or commercially used without prior written permission.
Information provided on this website and affiliated links is intended for general educational and informational purposes.
Although reasonable care is taken to ensure information is accurate and current, website content should not be considered a substitute for individual clinical assessment or professional medical advice.
Information may be updated or amended without notice.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable legislation.
To the extent permitted by law, Genevieve is not responsible for loss or damage arising from circumstances outside reasonable control, or from the inappropriate use or interpretation of general information provided through the website.
These Terms of Service are governed by the laws of Queensland, Australia.
Any disputes arising in connection with the provision of services will be managed in accordance with applicable Australian laws.
These Terms of Service may be amended periodically to reflect changes in services, business operations or applicable legislation.
The current version will be published on this website.
For enquiries regarding these terms, please contact:
Genevieve Topalov
Dermal Clinician & Lymphoedema Practitioner
Email: hello@genevievetopalov.com.au
Website: www.genevievetopalov.com.au
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